Legitimo Tech Solutions

Legal

Privacy Policy

Last updated

Legitimo Tech Solutions Limited ("Legitimo", "we", "us" or "our") respects your privacy. This Privacy Policy explains what personal information we collect through our website at legitimotecsolutions.com (the "Website"), how we use it, and the choices and rights you have.

We handle personal data in line with the Data Protection and Privacy Act, 2019 of Uganda and its regulations.

Who we are

Legitimo Tech Solutions Limited is an information technology company based in Namugongo, Kira Municipality, Uganda. We are the data controller responsible for personal information collected through the Website.

You can contact us about privacy at info@legitimotecsolutions.com or +256 749 993777.

Information we collect

Information you give us. When you use our contact form, quote request form or support ticket form, or apply for a job, we collect the details you choose to provide, which may include:

  • your name, company name and job title;
  • email address, phone or WhatsApp number;
  • your location or address;
  • details about your project, premises, systems or technical issue;
  • for job applications, your CV and the information in it.

Information collected automatically. If analytics are enabled on the Website, we may collect technical information such as your IP address, browser and device type, pages visited, and how you arrived at the Website. See our Cookie Policy for details.

Information on your device. The Website stores small preferences in your browser, such as your light or dark theme choice. This information stays on your device and is not sent to us.

We do not knowingly collect sensitive personal data (such as health or financial account details) through the Website. Please do not include such information in our forms.

How we use your information

We use your personal information to:

  • respond to your enquiries and provide quotes and proposals;
  • deliver, support and maintain the services you request;
  • process and track support tickets;
  • consider job applications;
  • communicate with you about your project or account;
  • improve the Website and understand how it is used (where analytics are enabled);
  • keep the Website secure and prevent spam and misuse;
  • comply with our legal obligations.

We will not sell your personal information. We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.

We process your personal information because:

  • you have given your consent, for example by submitting a form;
  • it is necessary to take steps at your request before entering into a contract, or to perform a contract with you;
  • it is necessary to comply with a legal obligation; or
  • it is in our legitimate interests to run and improve our business, where those interests are not overridden by your rights.

Who we share information with

We share personal information only where necessary, with:

  • Service providers who help us operate the Website and our business, such as our website hosting provider, our form delivery provider (Web3Forms) and, where enabled, Google Analytics and our live chat provider (Tawk.to). These providers process data on our behalf.
  • Communication platforms you choose to use to contact us, such as WhatsApp or email.
  • Authorities where required by law or court order, or to protect our rights, property or safety.

Some of these providers may store or process data outside Uganda. Where this happens, we take reasonable steps to ensure your information remains protected in line with Ugandan data protection law.

How long we keep your information

We keep personal information only for as long as needed for the purposes described in this policy:

  • enquiries and quote requests that do not lead to a project: up to 2 years;
  • client and project records: for the duration of our relationship and as long afterwards as required for legal, tax and accounting purposes;
  • job applications: up to 12 months, unless you ask us to delete them sooner.

When information is no longer needed, we delete or anonymise it securely.

How we protect your information

We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access, including encrypted (HTTPS) connections to the Website and restricted access to the information we hold. No method of transmission or storage is completely secure, but we work to protect your data and will act promptly if a breach occurs.

Your rights

Under the Data Protection and Privacy Act, 2019, you have the right to:

  • access the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete your information, where there is no good reason for us to keep it;
  • object to or ask us to restrict certain processing;
  • withdraw your consent at any time, where we rely on consent;
  • opt out of marketing communications.

To exercise any of these rights, contact us at info@legitimotecsolutions.com. We may need to verify your identity before responding.

If you are not satisfied with how we handle your information, you may lodge a complaint with the Personal Data Protection Office (PDPO) of Uganda.

Children's privacy

The Website is intended for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third-party websites

The Website contains links to third-party websites and services, such as WhatsApp, Google Maps and social media. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with its "Last updated" date.

Contact us

For any questions about this Privacy Policy or your personal information:

Questions about this document? Email info@legitimotecsolutions.com or call +256 749 993777.